faqs

what are your payment methods?

• bank deposit (BDO)
• gcash 

*applies to online & in-store purchases.

can I request for more photos / videos of your products?

yes! you can email us at shopburtshop@gmail.com or just message us on instagram. take note that we can only accommodate requests fridays - sundays as we are only in store during these days. 

do you have a physical store to check your items?

yes we have a brick and mortar store only in san juan, la union. click here for more info on how to reach us and our store opening hours. 

why does my purchase have flaws? 

burt select items are mostly hand - selected vintage home products and furniture. most furniture and any other pieces/home decor come with wear that is part of its story. expect traces of time and usage, such as scratches, minor dents and the like. function is never affected or we will especially highlight that fact and significantly reduce pricing to reflect. we assure to disclose if the item is new / used / altered / unaltered etc. and photograph any character flaws in detail.

we highly recommend for you customers to ask us questions, consult your partner, measure your space, do whatever you have to do prior to purchasing.

when do you ship?

we ship consolidated purchases every mondays only. cut off for shipping: friday

can I personally pick up my items?

yes you are welcome to personally pick up your purchases. See our Shipping & Collection policy for more info.  you may also click here for more info on how to reach us and our store opening hours. 

 

need more help? you can chat with us at shopburtshop@gmail.com ^_^